Milford's 5-Star Movers. Fixed quotes, no surprises.

 
 
 
 
 
 
 
  
 
 
 
 Posted on Yelp  
 
  
 
 
 Rodney K. 
 
 
 
 Verified 
These were amongst the best movers in my experience and I have a lot of it!  we had a pretty challenging move coming from Texas to CT with 2 full trucks of household goods.  They arrived on time and ready for the challenge!  They were well organized, respectful of both my family and my property, and got everything where we needed it to be.  Can't ask for more than that!  I would recommend them to family and friends.
  
 
  
 
 
 
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 Michael B. 
 
 
 
 Verified 
Fair price and the move was smooth and fast. The guys were careful with the fragile items and nothing broke. Thank you!
  
 
  
 
 
 
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 Kathleen W. 
 
 
 
 Verified 
We live in Salem, Ma , my husband and I, and Connecticut Finest Movers moved us to Beacon Falls and it went seamlessly! Pete and his crew were right on time and handled my possessions with care and respect. They were careful not to scratch my wooden floors even. I recommend Connecticuts Finest Movers highly!
  
 
  
 
 
 
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 Blue B. 
 
 
 
 Verified 
I absolutely DO NOT have the wrong company! Your information, Peter, is on the resolution center form I completed regarding the move completed BY YOUR COMPANY on June 15th 2021. You responded to that form by apologizing for being behind but you were busy! If you were "down a man" the order and the charges should've been adjusted to reflect that and instead of investigating the facts of my statements the first thing you do is deny knowledge of having a client named Blue, obviously a user name, that I have the wrong company, and it wasn't you. That very loudly confirms the kind of businessperson you really are.

After 3 years still not one effort to resolve this. Don't waste your money
  
 
  
 
 
 
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 Awana M. 
 
 
 
 Verified 
I must say my fiancé and I had the greatest experience. We got a call at 8:54 am with an eta for 10:10 a.m. They handled the piano with such care from the first location to the second. So very happy, wonderful experience and GREAT COMMUNICATION throughout the whole process.
  
 
  
 
 
 
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 Jillian L. 
 
 
 
 Verified 
The window they gave for arrival was 8:30-9:30. I texted at 8:15 to see if they could narrow it down and was told they were running late and wouldn't arrive until about 10:30. Annoying, but not a huge deal. The crew loaded our stuff up speedily for the amount of the things we had (admittedly a lot) and unloaded them at the new house just as speedily. 

The main reason I'm not sure if I would recommend them is what I found later in the day. One of the drawers on a dresser of ours had been broken before the move- we knew that and had intended on fixing it after it was unloaded. The dresser had a mirror attached which had been removed and reattached by the movers. When we tried to remove the mirror to get at the backing of the dresser, we found that the screws had been completely stripped. 

I wrote to the owner, who told me they always use an Allen key on a drill to disassemble things- no matter what type of screw it is! These were Torx screws and we had a screwdriver that could have been used if asked, but instead they just jammed an Allen key in. 

Because we now have to buy a kit to remove the stripped screws, as well as new screws, I asked for a partial refund for those costs. It would only end up being $15, but it's the principle - your company broke it, your company pays to fix it. I was given the partial refund but the amount of condescension I was treated with first was disgusting. The owner treated me like a jerk for trying to get him to take responsibility for the wrong method that his guys regularly use. 

If we hadn't tried to fix the drawer that day, we wouldn't have known that the dresser couldn't be disassembled (with the normal tools we have) until we next tried to move. 

So, I guess if you don't have any furniture that needs disassembling, these guys are great. If you do, maybe stand by with your own tool kit and watch them like a hawk.
  
 
  
 
 
 
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 Amanda P. 
 
 
 
 Verified 
RUN AS FAR AWAY FROM THIS COMPANY AS YOU CAN.
AVOID THE NIGHTMARE I HAD AND GO WITH SOMEONE ELSE.

I booked this crew through UHaul's Moving Help based off the reviews I read on Yelp. I'm so happy the folks below had a great experience because I had THE WORST MOVE OF MY LIFE. Never in a million years would I wish the experience I had with this company & their movers on anyone else. If I could give them zero stars, I would have. Where to begin ...

I utilized this moving team on Thursday, July 30th to pack a UHaul & I am absolutely livid by the service I received. If you want to skip this novel, just take a look at the pictures of my furniture post-move to make your moving decision :) 

First, it took the 3-man moving crew FOUR HOURS to load my one bedroom apartment & they didn't even finish that!!!! I had everything organized, packed up, & ready to go so it could be quick for them. 

Second, the treatment of my furniture & belongings was horrendous. 

At the recommendation of Connecticut's Finest Movers, I added furniture blankets to my order. I had a total of 36. ZERO of these were used until I came down from my apartment to find my queen size head board being pushed into the UHaul - leaving scratches all the way down the side of it. Not to mention money down the drain for renting furniture blankets.

How about the mattress bags I bought to encase my mattress & box spring? They were taken out of the packaging but I found them unused & laying in my bedroom floor. 

When I asked about this the crew leader said it's easier to put them on once the mattress is at the truck. When I see my head board loaded on to the truck, I find the mattress & box springs have been loaded onto the truck without the bags. There's more money down the drain & now the box spring & mattress have marks down the side. I spent well over $1500 on the bed frame, mattress, & box spring and now they are in awful shape thanks to CT's Finest Movers. These 3 items were delivered & set up by Macy's & this was their very first move. Completely ruined thanks to the moving team!

This doesn't even scratch the surface (pardon the pun) of the moving team's behavior while on the clock ... 

- No masks were worn while working. We are in the midst of a world pandemic. Safety of the team & customer should be the company's #1 priority.

- One of the movers spent more time on his phone than he actually did moving furniture or boxes.

- The team broke my building's elevator & we lost 30 minutes while waiting for a repair man to come fix it. Instead of staging the boxes outside the elevator & then loading them onto it, they left a box in the pathway of the empty elevator door so it couldn't close all the way. They staged the boxes outside of the elevator & once it was time for them to load the boxes onto the elevator, they couldn't get the door open because it had timed out. Ultimate laziness. While the elevator was broken, instead of continuing to move things down the stairs, they stood outside chatting or spent time on their phones. 

- I rented a utility dolly & a furniture dolly for the team to use. Neither were used to help expedite the move. 

- I had plenty of movers wrap for my furniture to be wrapped & none of it was used to protect my belongings. The only things wrapped were items I had already wrapped prior to their arrival.

- The time frame I was given to expect the team was between 1:30-3. The movers arrived at 3:50 pm. That should have been a red flag of their previous move. 

I did a lot of research to avoid nightmare movers & thought I was going with the best. 

I am so disappointed in the service I received from this company & the amount of money wasted with the company due to the service received & all the broken/damaged furniture due to the lack of care by your team. 

I reached out to the moving company via email on 8/3 but heard nothing back. I reached out to UHaul's Moving Help to have them file a complaint & I haven't heard anything back there either. The owner could clearly care less. He's just in it to send out poor moving crews & collect his money.

I'll say it one more time if you're still considering hiring this company, RUN AS FAR AWAY FROM THIS COMPANY AS YOU CAN.
AVOID THE NIGHTMARE I HAD AND GO WITH SOMEONE ELSE.
  
 
  
 
 
 
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 Brian F. 
 
 
 
 Verified 
I was so impressed by the excellent service provided by Connecticut's Finest Movers. I called Peter with a bit of a moving emergency, and within the hour he arrived to lift an incredibly heavy piece of furniture up two stories. He made sure to take great care in moving, and was friendly and communicative. I highly recommend using Peter and his crew for any moving needs.
  
 
  
 
 
 
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 Tammy S. 
 
 
 
 Verified 
run far away owner takes your money and you never see him again !! help looks nothing like there website. they look like they just crawled out of bed. very expensive. do not recomend !!!
  
 
  
 
 
 
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 Ning J. 
 
 
 
 Verified 
We tried to get a quote to move a small upright piano, and got a quote from these movers that's exactly twice as much as professional piano movers. It's OK to just tell us if they do not have any availability and/or don't want to job, but totally unprofessional to just give an arbitrary price.